Shipping Policy

At AutoProz, we deliver premium automotive accessories to customers around the world. Please read our shipping policy carefully before placing your order.

🚚 Order Processing Time

• All orders are processed within 1–2 business days after payment confirmation.
• Orders placed on weekends or public holidays will be processed on the next business day.
• You will receive an email confirmation once your order has been dispatched.

🌍 International Delivery Timeframes

• Australia & New Zealand: 5–8 business days
• United States & Canada: 7–14 business days
• United Kingdom & Europe: 7–14 business days
• Middle East & Asia: 5–10 business days
• Rest of World: 10–20 business days
• Delivery times may vary due to customs clearance, local courier delays, or public holidays in the destination country.

💸 Shipping Charges

• Shipping charges are calculated at checkout based on your country, order weight, and shipping method selected.
• Free shipping promotions may apply — check our homepage for current offers.
• Any applicable customs duties, import taxes, or VAT are the responsibility of the customer and are not included in our prices.

💵 Cash On Delivery (COD)

• Cash on Delivery is available in selected countries and regions only.
• COD orders must be confirmed via phone or WhatsApp before dispatch.
• Please ensure someone is available at the delivery address to receive and pay for the order.

🔍 Order Tracking

• Once your order is shipped, you will receive a tracking number via email or SMS.
• International orders can be tracked via our courier partner's website.
• Please allow up to 3–5 business days for tracking information to update after dispatch.

🏦 Customs & Import Duties

• International orders may be subject to customs inspection and import duties imposed by the destination country.
• AutoProz is not responsible for any customs delays or additional charges.
• We recommend checking your country's import regulations before ordering.

⚠️ Damaged or Lost Parcels

• If your order arrives damaged, please take photos immediately and contact us within 48 hours of delivery.
• For lost parcels, we will investigate with the courier and arrange a replacement or refund where applicable.
• AutoProz is not liable for delays caused by customs or circumstances beyond our control.

📞 Contact Us

For any shipping-related queries, our support team is available 24/7:

• Email: support@autoproz.com.au
• Support Hours: 24/7 – We’re always here to help!

AutoProz – Delivering Premium Automotive Accessories Worldwide. 🚗🌍