Frequently Asked Questions (FAQs)
Frequently Asked Questions (FAQs)
Have a question? Weβve got you covered! Browse our most commonly asked questions below. If you canβt find your answer, feel free to contact us at support@autoproz.com.au.
π¦ Orders & Products
Q: What is a wheel hub center cap?
A wheel hub center cap is a decorative and protective cover that fits in the center of your car wheel. It covers the hub and lug nuts, giving your wheels a clean, finished OEM look.
Q: What size are your wheel hub center caps?
Our Cadillac wheel hub center caps are 67mm in diameter. Please measure your existing center cap or check your wheel specifications before ordering to ensure correct fitment.
Q: How many caps come in a set?
Each order includes a set of 4 caps β enough to cover all four wheels of your vehicle.
Q: Which Cadillac models are compatible?
Our caps are compatible with most Cadillac models including Escalade, CT4, CT5, CT6, XT4, XT5, XT6, ATS, CTS, SRX, STS, and more. Please verify your wheelβs center bore size (67mm) before ordering.
Q: Are these OEM (original) parts?
These are high-quality OEM-style aftermarket replacement caps. They are not manufactured by Cadillac but are designed to match the original factory appearance and fitment.
Q: What colors/finishes are available?
We offer caps in Gloss Black and Silver, each featuring the iconic Cadillac crest logo in color or chrome finish.
π§ Installation
Q: How do I install the wheel hub center caps?
Installation is simple and requires no tools. Just align the cap with the center of your wheel and press firmly until you hear a click. The snap-in retaining clips hold the cap securely in place.
Q: Will the caps fall off while driving?
No. Our caps feature snap-in retaining clips that lock the cap securely onto the wheel. They are designed to withstand normal driving conditions including highway speeds.
Q: Can I install these myself?
Yes! These caps are designed for easy DIY installation. No professional help or special tools are needed.
π Shipping & Delivery
Q: Do you ship internationally?
Yes! We ship worldwide. Delivery times vary by region β please visit our Shipping Policy page for full details.
Q: How long will my order take to arrive?
Orders are processed within 1β2 business days. Delivery times range from 5β20 business days depending on your location.
Q: Will I receive a tracking number?
Yes! Once your order is dispatched, you will receive a tracking number via email or SMS to monitor your delivery.
Q: Do you offer Cash on Delivery (COD)?
Yes, COD is available in selected regions. Your order will be confirmed via phone or WhatsApp before dispatch.
π³ Payment
Q: What payment methods do you accept?
We accept Visa, Mastercard, American Express, PayPal, Bank Transfer, and Cash on Delivery (selected regions). Visit our Payment Guide for full details.
Q: Is it safe to pay on your website?
Absolutely. Our website uses SSL encryption and is powered by Shopify Payments β one of the most trusted and secure ecommerce platforms in the world.
Q: Can I pay in my local currency?
Prices are displayed in AUD by default. International customers may see converted prices at checkout depending on their location.
π Returns & Exchanges
Q: What is your return policy?
We accept returns within 30 days of delivery for unused items in original packaging. Visit our Return & Exchange Policy page for full details.
Q: My item arrived damaged. What should I do?
Please take photos immediately and contact us within 48 hours of delivery at support@autoproz.com.au. We will arrange a free replacement or full refund.
Q: How long does a refund take?
Refunds are processed within 5β7 business days after we receive and inspect your returned item.
π Still Have Questions?
Our friendly support team is available 24/7 to help you!
- Email: support@autoproz.com.au
- Live Chat: Available on our website
AutoProz β Weβre Here to Help, Every Step of the Way. πβ